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Terms of Service.

The terms that govern Your access to and use of the Gastelum Payments website. Please read them carefully before using the Website.

Last updated: 05 May 2026

1. General

1.1 These terms (the “Terms”) govern Your (“You”, “Your” or “User”) use of https://gastelumpayments.com (the “Website”), a website operated by Gastelum Payments Limited, trading as Gastelum Payments (“Gastelum”, “We”, “Us” or “Our”).

1.2 These Terms should be read carefully by You in their entirety prior to Your use of the Website. They constitute a legally binding agreement between You and Us. If You do not agree with any provision of these Terms, You shall immediately cease using the Website. By using the Website, You agree to these Terms, as amended from time to time. The use of Our Services is subject to the specific terms entered into between Us and the User.

1.3 These Terms incorporate Our Privacy Policy, and by agreeing to these Terms You confirm that You also accept and agree to Our Privacy Policy.

2. Eligibility

2.1 You are entitled to use the Website only if You comply with all of the following:

  • 2.1.1 You are at least 18 years old;
  • 2.1.2 You have the right, authority and capacity to enter into these Terms and to abide by all of their terms and conditions;
  • 2.1.3 You are not prohibited from using the Website under the laws of the country in which You reside or are located while using the Website.

3. Prohibited activities

3.1 You undertake to use the Website in a respectful manner, and You undertake not to:

3.1.1 Use the Website to upload, download, distribute, publish or transmit:

  • (a) information or material in a manner that violates any rights, including intellectual-property rights, privacy rights or any other right;
  • (b) information or material that is prohibited for publication or use because it constitutes a threat, harm, insult, slander, defamation, racism or inappropriate content;
  • (c) information or material that includes a virus or other software that may damage Our systems or those of any third party, or that may restrict or prevent others from using the Website;
  • (d) information or material that violates any law;
  • (e) information or material that includes advertising of any kind without Our prior written permission;

3.1.2 Delete or modify any attributions, legal notices or other proprietary designations or labels on the Website;

3.1.3 Interfere with other Users’ use of the Website;

3.1.4 Engage in “framing”, “mirroring” or otherwise simulating the appearance or function of the Website;

3.1.5 Use bots or other automated methods to access or use the Website;

3.1.6 Upload or transmit, without Our express permission, any material that acts as a passive or active information-collection or transmission mechanism, including web bugs, cookies or similar devices;

3.1.7 Violate any applicable laws or regulations, or encourage or promote any illegal activity, including money laundering, terrorist financing, sanctions evasion, copyright or trademark infringement, defamation, invasion of privacy, identity theft or hacking;

3.1.8 Make any changes to, or interfere in any way with, the source code of the Website, or upload any software that may harm Us, the Website or any third party;

3.1.9 Disassemble, decompile or otherwise reverse-engineer any software or technology used in the Website, or encourage any other person to engage in any of the activities prohibited under this section.

3.2 You acknowledge that, without prejudice to any other right of Ours, where We are concerned that Your use of the Website does not comply with these Terms or any applicable law, We may monitor Your use of the Website, prevent You from accessing it, and take any other action We deem appropriate to protect Our property or rights or those of third parties.

4. Intellectual property rights

4.1 The Website and its content — including text, video materials, photos, logos, any graphical display of data, designs, sound, figures, analysis, statistics, trademarks and any other content embodied in the Website — are protected by Our intellectual-property rights or those of third parties.

4.2 As between You and Us, We retain all right, title and interest in and to the Website. Your use of the Website does not confer on You any of the intellectual-property rights embodied in it, other than the right to use the Website in accordance with these Terms.

4.3 You shall not, nor allow any other party to, modify, decompile, disassemble, reverse-engineer, copy, transfer, create derivative works from, rent, sub-license, distribute, reproduce, frame, republish, scrape, download, display, transmit, post, lease or sell, in whole or in part, any of the contents of the Website, or use them for any purpose other than using the Website under these Terms, without Our explicit prior written permission.

5. Limitation of liability

5.1 Your use of the Website shall be at Your sole risk. To the fullest extent permitted by law, We disclaim all warranties, express or implied, in connection with the Website and Your use of it, including implied warranties of merchantability, title, fitness for a particular purpose, non-infringement, usefulness, authority, accuracy, completeness and timeliness. The Website, including all content and functions made available on or through it, is provided on an “as is”, “as available” and “with all faults” basis.

5.2 Without derogating from the generality of the foregoing, We assume no liability or responsibility for any (a) errors, mistakes or inaccuracies of content included in the Website; (b) interruption or cessation of transmission to or from the Website; or (c) bugs, viruses, Trojan horses or the like that may be transmitted to or through the Website by any third party.

5.3 You agree to hold Us harmless for any loss caused, directly or indirectly, to You or any third party in connection with the Website, and You bear sole responsibility for any decisions made in reliance on the content of the Website.

5.4 In no event will We be liable to You or any third party for any direct, indirect, incidental, special, punitive or consequential damages whatsoever, including any lost profits or lost data, arising from Your use of the Website or other materials accessed through or downloaded from it, whether based on warranty, contract, tort or any other legal theory, and whether or not We have been advised of the possibility of such damages. Where a judicial authority finds Us liable, Our aggregate liability shall not exceed EUR 100. The foregoing limitation shall apply to the fullest extent permitted by law in the applicable jurisdiction.

5.5 We are not responsible for any problem or technical malfunction of any telephone or network line, computer online system, server or provider, hardware or software, or for failures due to technical problems, traffic congestion on the internet (or inaccessibility of the internet), or incompatibility between the Website and Your browser or other equipment.

6. Third-party services or content

6.1 While using the Website, You may view content or services provided by third parties, including advertisements, promotions, embedded content and external service offerings.

6.2 We do not control, endorse, verify or assume any responsibility for such third-party content or services, which may not always be accurate, lawful, reliable or up to date.

6.3 Without derogating from the generality of the foregoing, it is emphasised that all content and services provided by third parties are not provided by Gastelum, or by anyone on Our behalf, and We make no representations or warranties, express or implied, regarding their accuracy, legality, suitability, security or availability.

6.4 By accessing or relying on any third-party content or services, You do so at Your own risk. We expressly disclaim all liability for any loss, damage, unauthorised access, security breach, malware, financial loss or other harm resulting from Your interaction with such third-party services or content.

6.5 Accordingly, We strongly recommend that You independently verify any third-party content, conduct due diligence before engaging with any third-party service, and review its terms, policies and privacy practices before use. Any decisions or actions taken on the basis of such content or services are solely Your responsibility.

7. Links

7.1 The Website may contain links, content, advertisements, promotions, logos and other materials relating to platforms, websites or software controlled or offered by third parties (the “Links”). We caution You to ensure that You understand the risks involved before retrieving, using, relying upon or purchasing anything via these Links. Such Links are provided solely for Your convenience, and You acknowledge and agree that We do not control, endorse, verify or assume any responsibility for the content, security, policies, practices, products or services offered by such third-party sites.

7.2 The inclusion of Links on the Website is not an endorsement, authorisation, sponsorship, affiliation or any other connection between Us and those websites, platforms, software or their operators. We make no representations or warranties, express or implied, regarding the accuracy, legality, reliability or security of any third-party content, products or services.

7.3 By accessing or using third-party Links, You do so at Your own risk. We disclaim all liability for any loss, damage, unauthorised access, security breach, malware or other harm You may incur as a result of accessing or relying on third-party Links.

8. Termination

8.1 We reserve the right to terminate, suspend, restrict or limit Your access to the Website at any time, without prior notice, where:

  • You breach any provision of these Terms;
  • We are required to do so by law or a regulatory authority;
  • the Website is discontinued or undergoes significant modification;
  • We suspect fraudulent, abusive or unauthorised activity on Your part; or
  • any action or omission by You results in harm or risk to Our business, other Users or third parties.

8.2 You may terminate Your use of the Website at any time by ceasing all access to it. However, any obligations or liabilities incurred by You prior to termination shall survive.

8.3 In the event of termination, You will no longer be permitted to access the Website, and any rights granted to You under these Terms shall be immediately revoked.

9. Force majeure

9.1 We shall not be liable for any failure or delay in the performance of Our obligations under these Terms due to events beyond Our reasonable control, including but not limited to:

  • natural disasters (earthquakes, floods, fires, hurricanes or other acts of God);
  • acts of war, terrorism or civil unrest;
  • cyberattacks, hacking, security breaches or other malicious cyber activity;
  • internet-service failures, telecommunication disruptions or power outages;
  • governmental actions, regulatory changes, embargoes or trade restrictions; and
  • epidemics, pandemics or other public-health emergencies.

9.2 If a force-majeure event occurs that affects Our performance, We will notify You as soon as reasonably possible and make reasonable efforts to mitigate its impact. However, We shall not be held liable for any damages or losses resulting from such events.

10. Miscellaneous

10.1 We may, at Our sole discretion, amend, modify or discontinue, from time to time, any part of the Website. We shall not be liable for any loss suffered by You as a result of such changes, and You shall have no claim against Us in this regard.

10.2 We may update, modify or revise these Terms from time to time at Our sole discretion. When We do, We will provide notice to You by publishing the most current version and revising the date at the top of this page, and any modification shall be effective immediately upon publication. It is Your responsibility to review these Terms periodically for any updates. By continuing to access or use the Website after any changes come into effect, You are deemed to agree to the revised Terms. If You do not agree to any amended Terms, You must immediately stop using the Website.

10.3 You agree that the transmission of information to or from the Website does not create between You and Us any relationship that deviates from those specified in these Terms.

10.4 These Terms and the Privacy Policy, as amended from time to time, constitute the only valid agreements between You and Us, and no representation, promise, consent or undertaking, whether written or oral, that is not included in them will be binding upon the parties.

10.5 No failure or delay on Our part in exercising any right, power or remedy shall operate as a waiver of it, nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise of it or the exercise of any other right, power or remedy.

10.6 If any provision of these Terms is held by a court of competent jurisdiction to be unenforceable under applicable law, that provision shall be excluded from these Terms and the remainder shall be interpreted as if such provision were excluded, and shall be enforceable in accordance with its terms; provided that these Terms shall be interpreted so as to give effect, to the greatest extent permitted by applicable law, to the meaning and intention of the excluded provision.

10.7 We may transfer or assign any and all of Our rights and obligations under these Terms to any third party; the Website may also be operated by third parties. You may not transfer, assign or pledge in any manner whatsoever any of Your rights or obligations under these Terms.

11. Dispute resolution and governing law

11.1 Any dispute arising out of or related to these Terms, including their validity, performance or termination, shall first be resolved through good-faith negotiations between the parties. If a resolution is not reached within 30 days, the parties agree to attempt to resolve the dispute through mediation administered by a recognised mediator or mediation centre in Ontario, Canada.

11.2 If mediation fails to resolve the dispute within 60 days from the date mediation was initiated, the dispute shall be referred to final and binding arbitration, conducted in accordance with the applicable arbitration rules in Ontario, Canada.

11.3 These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws principles. If the dispute is not resolved through negotiation, mediation or arbitration, the parties agree to submit to the exclusive jurisdiction of the competent courts of Ontario, Canada, except where applicable law grants You the right to bring proceedings elsewhere.

12. Contact

Questions about these Terms can be sent to Our compliance team at compliance@gastelumpayments.com. You can also reach Us through the Contact page, where a specialist will respond within one business day.